As a testimony to the effectiveness of eSupply Systems, for the first time all year, every one of my properties stayed under budget in terms of maintenance expenses! This is the first quarter (4th quarter 2012) that I had every property on the system and the expense control is amazing! I give eSupply a lot of the credit. I am a HIGHLY satisfied customer!
Bill Nye, Chief Executive Officer Caviness & Cates Property Management
eSupply Systems has been instrumental in shaping our best practices for procurement, helping us drive consistency of the products we order and bringing savings on both what we buy and the time it takes to do it. I can say with confidence that our properties are definitely making more intelligent decisions when it comes to ordering supplies and staying on target with our budget goals each month and annually. We greatly value our partnership with the eSupply Systems team.
Jeffrey Weissman, Executive Vice President The Lynd Company
eSupply Systems is truly our partner in purchasing. They have kept pace as ComCapp has doubled in size - managing our MRO suppliers, negotiating our contracts and keeping our processes consistent. We have standardized and rolled-out both carpet and paint programs, building efficiency and savings into our buying process through the property level. Additionally, utilizing their RehabSMART component, we have built a very effective Make Ready program that emulates our best practices as a company. eSupply Systems is 100% customer focused and has helped us every step of the way from implementation to fine-tuning, and we look forward to many more successes with them!
Rob Finney, Principal Commerce Capital Partners
Just like we no longer do our property accounting with a spreadsheet and calculator, it has long been time to upgrade our property purchasing to a web based, on-line software that tracks, controls and reports. eSupply Systems has proven its value for all our clients and properties. We see eSupply Systems as a purchasing solution that benefits all of our clients, their properties, our regional managers and site staffs
Robert Kellum, Chief Operating Officer SUHRCO Residential Properties
I just want to tell you how much we love the system already (I was trained two days ago). My Maintenance Supervisor has been trying to source an appliance part for some time and it has been very difficult to find the part. Right after the training, he logged in, quickly found the item and placed the order. Training was EXCELLENT and Christine was extremely knowledgeable and was very patient – especially with those that were resisting change.
Liz Buss, Community Manager Carter-Haston Real Estate Services
eSupply Systems has proven to be the most efficient ordering system for housing managers and maintenance supervisors that I've seen in 10 years. The eSS system gives you the control you need to ensure you are staying within your budget, up to date on price changes with your assigned vendors and speedy ordering all with the click of your mouse.
Shantel White, Community Manager Lynd Student Living
Being new to this system I have had to call in more than your average customer, but (Sandra Castillo) helped me track a lost order, spoke to the supplier for me and then followed up with me at like 8 p.m. at night by email to let me know the status. She has also helped me on several occasions locate specific items that I was unable to find on my own, and does it all with such a great attitude and is so personable. I deal with many customer service reps a day and it is usually not a pleasant experience and I actually enjoy speaking with Sandra and was pleasantly surprised when she remembered who I was on our second phone conversation.
Laura Ryan, Property Manager Carter-Haston Real Estate Services